1. Cancellation Before Service Starts
If a client cancels the service before work starts, the full amount paid will be refunded.
- Cancellation at least 48 hours before the service starts – Full refund. The refund will be processed within 5–7 working days.
- Incorrect or missing documents from client – No refund
Example: If a client books a tender service and cancels at least 48 hours before the service starts and before any work begins, the full payment will be refunded. The refund will be processed within 5–7 working days.
2. When Service is Considered Started
- Tender eligibility checking
- Document verification
- Vendor registration on portals
- Tender bid preparation
- Tender submission process
- Consultancy or technical support
Once work has started, the payment becomes non-refundable.
3. No Refund After Work Starts
- Tender work has already started
- Vendor registration has already been processed
- The client fails to provide required documents
- The client provides incorrect or incomplete documents
- The client cannot arrange documents required in the tender
Example: If a tender requires a turnover certificate and the client is unable to arrange it before the deadline, and later requests a refund from the consultancy, the payment will not be refunded, as all required documents must be arranged by the client.
4. Client Cancels After Work Starts
- Partner leaving the business
- Change in business plans
- Deciding not to participate in the tender
Example: If tender work has already started and the client later decides not to continue due to reasons such as a partner leaving the business, a change in business plans, or deciding not to participate in the tender, the payment will not be refunded.
5. Non-Refundable Situations
- Tender rejection by the department
- Technical disqualification during evaluation
- Errors in documents provided by the client
- Technical issues on government portals
- Payment gateway or bank processing issues
Example: If a tender is rejected by the department, technically disqualified during evaluation, or if there are errors in the documents provided by the client, the service fee will not be refunded. Similarly, if there are technical issues on government portals or payment gateway/bank processing issues, TenderJunction will not be responsible for refunds.
6. Payment Conditions
If a client pays in multiple parts, installments, or partial payments, those payments will not be eligible for any refund in the future.
Example: If a service costs ₹10,000 and the client pays ₹5,000 first and ₹5,000 later, the payment will not be refunded once work starts.
7. Refund Request Process
Clients requesting a refund must send an email with the following details:
- Payment receipt or transaction proof
- Reason for the refund request
- Requires valid proof of service failure on our part
- Supporting documents (if any)
Email: sales@tenderjunction.com
Refund verification may take 5 to 7 working days.
If approved, the refund will be processed within 45 to 60 days depending on company management.
8. Business Support Hours
- Business Support – Monday to Saturday
- Working Hours – 10:00 AM – 6:30 PM (IST)
- Closed on all major Indian national holidays and festivals